Shipping and Return

Shipping Information

Simply Active Pte Ltd utilizes Aramex for both local and international deliveries.

We cannot be held responsible for any inaccuracies or incomplete address information provided by customers, and additional charges may apply for re-delivery.

Upon order confirmation, your order will be dispatched to our courier partners within 1-2 business days. While we aim for delivery within 1-2 business days upon dispatch, please be aware that unforeseen circumstances beyond our control, especially during peak holiday seasons, may cause unexpected delays. Unfortunately, specific delivery timing requests cannot be accommodated.

We also have "Same-Day Delivery" option during checkout on our website. Please note that this service comes with an additional charge of $15, reflecting the resources and efforts involved in ensuring your order reaches you on the same day.

You can track your package using the provided tracking number after receiving it.

*ARAMEX Customer Service Hotline: +65 65430300

Tracking Link

International customers may be required to pay customs tax when purchasing from an online store. This depends on various factors, including the destination country, the value of the purchased items, and local customs regulations.


Return Information

What if my item was missing, incorrect, damaged, or faulty?
We're sorry you received a parcel with damaged, incorrect, or missing items! Let us know by contacting our Customer Service Team so that we can make things better. Contact us via whatapps +65 9029 5635 or email at

Please also include the following details:
- Image of the Item/Parcel(s) received
- Order Number

Please do not dispose of or throw away any of the items you're writing in about! Simply Active may arrange to collect the product.